Traffic Operations - Operator (24/7 Environment) in Toronto at Parsons

Date Posted: 12/2/2019

Job Snapshot

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Job Description

Ready to put your skills to work on Technical or Engineering projects? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking a candidate with a desire to enhance the fabric of our community.


Under general supervision, responds to both routine and non-routine telephone inquiries about the company and/or its services. Incumbent is expected to follow established procedures and base his/her responses on information provided in standard company reference documents. May confer with Lead Call Center Assistant or Unit Supervisor regarding non-routine inquiries.


Responds to both routine and non-routine telephone inquiries about the company and/or its services.

Uses a computer system to track such calls and enters information regarding nature of call.

May assist in training lower-level Call Center Assistants.

Assists with processing and routing facilities service requests.

Performs administrative duties to support Facilities including filing, spreadsheets, and some research.

Processes vendor requests, OCRs.

Performs other responsibilities associated with this position as may be appropriate.

High school diploma (or equivalent) and typically 1+ years of relevant work experience.

Requires good verbal communication skills, demonstrated basic data entry skills, and a familiarity with established procedures and reference documents.


Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.