IT SUPPORT TECH,SR (Hourly) in Sully Station, VA at Parsons

Date Posted: 11/26/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

Under direct supervision, provides technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by Parsons employees, contractors or clients.  Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other Parsons IT teams.

May work with Parsons End User Computing Support team members and other IT work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware; this may include support for various network, application and infrastructure systems.

SPECIFIC RESPONSIBILITIES:

  • Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment. Working knowledge of operating within a cloud centric environment.
  • Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve.  Activities include recognition, research, isolation, resolution, and follow-up actions.
  • Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IT groups.
  • May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.
  • May provide direction and training to lower-level End User Support team members.
  • Assures that all activities are documented and reported according to Parsons and IT standards.
  • Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction.  
  • Maintains knowledge of current trends in the development of end user hardware and software.
  • May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
  • Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed


PREFERRED EDUCATION/EXPERIENCE:

High school diploma and 4-6 years of related work experience providing support to end users or working in an IT support role, or an equivalent combination of work experience and education.  A 2-year degree in Computer Science (or related curriculum) and knowledge of engineering applications preferred. 

Certifications:

Microsoft Certified Professional (MCP) preffered.


SKILLS/COMPETENCIES:

A working knowledge of Microsoft operating system, macOS, Linux and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Knowledge/understanding of virtual desktop and mobile computing.

 A very good knowledge of the MIS environment and a functional knowledge of assigned areas of specialized technical expertise.

Excellent customer service skills.

Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.

Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups).  Ability to write moderately complex documents (may include emails, memos, procedures, presentations).  Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).

_

Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.