District Transportation Operator in Turin, GA at Parsons

Date Posted: 11/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Turin, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/9/2019

Job Description

It’s a great time to join Parsons!!  If you are looking for a career path, Parsons has a great opportunity for you in Thomaston, Georgia.  We are looking for enthusiastic folks, that takes pride in their community and want to make a difference!!  We offer extensive training for our Operators! We also promote within!

The District Traffic Management Center is open 7 days a week and Parsons is looking to hire several Operators for the 2nd shift (2:00pm-10:30pm). The training schedule is as follows: 8:00 AM EST - 4:30 PM EST Monday thru Friday. At the conclusion of 8 weeks of training you will move to 2nd shift. It is a rotating schedule that will include some weekends and holidays and special event shifts as dictated by the client.

Job Description:

Reporting to the shift Supervisor, Operators will work as part of a team to manage incidents, monitor congestion and facilitate maintenance activities using various tools including an Advanced Traffic Management System (ATMS). Operators will dispatch (via radio, phone or email) resources both directly, and in partnership, with stakeholders such as the Georgia State Patrol (GSP), local jurisdictions, Georgia Department of Transportation (GDOT) employees and other first responder agencies as required.

Job Duties:

  • Liaise with emergency services and external organizations, create accurate and timely records of the event, follow standard procedures, and take the initiative to ensure the highest levels of customer service are maintained.
  • Support organizational values in delivering safer roads, sustainability and proactive traffic monitoring and incident management.
  • Provide accurate and timely information to stakeholders and the traveling public, e.g., other agencies and personnel as requested.
  • Monitor the operation of the network by analyzing information from the GIS, Police Services, traffic management systems, including CCTV, historic and predicted traffic patterns.
  • Maintain a positive image and exceptional customer service at all times.
  • Monitor congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, and traffic reports from local media partners for incidents.
  • Create incident records in ATMS, notify appropriate personnel, and provide additional responses as required.
  • Receive and respond to emails or re-direct to appropriate staff as necessary.
  • Create and maintain statewide traffic interruption reports for current and future construction.
  • Receive and create incident reports for 511 calls for CHAMP assistance statewide, notifying appropriate personnel of call for dispatch.
  • High school diploma with 6 months related experience in operations or a comparable field.
  • Prior work experience in 911, Dispatch, Towing, EMS and or Fire preferred
  • Must have experience working with public contacts and telephone responsibilities..
  • Ability to work and develop relationships with customers and colleagues.
  • Ability to lead and follow protocol during a crisis situation.
  • Ability to manage multiple priorities and communicate with internal agencies on status of various situations/projects.
  • Technically strong (MS Office, websites, etc.) with above average report writing skills.
  • Candidate will work towards moving to an Operator II role within 12 months of becoming a certified Operator I.
  • Must have the ability to follow written and oral instructions.
  • Must be able to work flexible work hours including holidays.

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Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.