Customer Service Representative in Markham at Parsons

Date Posted: 11/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Markham
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/8/2019

Job Description

The Customer Service Representative (CSR) acts as the first point of contact in a multi-channel contact center environment.  In this role, the CSR is responsible for providing information to inspectors and technical assistance related to equipment and application in an in-bound call center environment. 

Working Hours: Must be available to work the following possible shifts:


•    Monday - Saturday: 7:30AM-4:00PM, 8:30AM-5:00PM
•    Monday - Friday 11:00AM-7:00PM

This role will be out of our Markham office which is located at 625 Cochrane Drive.

In this role, you will:

  • Provide administrative support to fulfillment and application requests from inspectors and inspection stations.
  • Ensure clear and accurate documentation of each interaction records in system
  • Have the knowledge and understanding of program rules to respond accurately and authoritatively to calls. 
  • Have the knowledge and understanding of program rules to determine the best method to resolve problems to ensure customer satisfaction according to procedures.
  • Have strong knowledge towards contact center contractual obligations to ensure service level requirements are maintained on a daily basis.
  • Work as a member of a team promoting strong team morale.
  • Identify opportunities to promote continuous improvement within the team and contact center.
  • Maintain confidentiality and security of personal and confidential information.
  • Flexibility to work during Canadian Holidays
  • Perform additional duties as required.

REQUIRED SKILLS & KNOWLEDGE:

  • High school graduate or equivalency
  • Minimum 2 years of related work experience in contact center environment
  • Strong communication and verbal communication skills
  • Able to demonstrate strong Customer service skills and able to deal with all levels of stakeholders.
  • Ability to deal effectively with the stations and certified inspectors with tact and diplomacy.
  • Able to provide a consultative approach to customers/callers and demonstrate strong interpersonal and facilitation skills.
  • Ability to work as a member of a team in a multi-channel work environment.
  • Conflict resolution skills and problem solving skills: Ability to apply and explain program rules and regulations.
  • Basic computer skills.

_

Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.